Globe Duo Best Value Mobile Landline

April 13, 2009 at 3:49 am 10 comments

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To date, the best-value mobile landline in the Philippines is offered by Globe Duo.

Below is an extensive review from our friend contributor who is currently a Globe Duo subscriber:

I’ve always wanted a mobile landline for 2 reasons:

1) I want my kids to be able to reach me while I’m mobile using any landline for FREE; and

2) I want my business associates to have a toll free way of contacting me (since I am mostly mobile and do not want to give away my home number).

In the Philippines, we have quite a number of service providers offering mobile landlines. Namely, PLDT, BayanTel and SUN.  However, all these providers require you to purchase a separate mobile phone (unless you have one of those dual sim models) to be able to use their service.  This fact, on top of other bad reviews I’ve read about the unreliability of these mobile landline services (i.e. unclear, hard to call, erratic signals) has always kept me from subscribing to a mobile landline service.  This service is simply not at par yet with the coverage and reliability of say a GLOBE or a SMART mobile phone service.

Last week, my curiosity was piqued as I was driving along EDSA and saw on a billboard Globe’s latest service offering called DUO.  Using my Globe Handyphone, I called Globe customer care via 188 and inquired about the details of what they claim to be unlimited landline and Globe-to-Globe calls.

Below is what I gathered:

For P399/month (minimum of 90-days subscription), Globe post-paid subscribers can already get a landline number (using the existing Handyphone sim card) and make unlimited* calls to any landline and Globe Handyphone.  No additional handset required! It simply can’t get any better than this.  Upon registration (more on that later), you are given a 7-digit mobile landline number and that’s it.  You’re good to go!

Pros:

  • Unlimited landline calls (within NCR or Cebu depending on where you registered)
  • Unlimited Globe to Globe calls (if you call the DUO mobile landline number of another Globe Handyphone subscriber)
  • Clear and reliable calls using Globe’s cellular network (assuming of course they don’t deteriorate over time when more people subscribe to this service)
  • No need for an additional handset

Cons:

  • P399/month is on top of your monthly subscription plan (you cannot downgrade while subscribed to DUO service)
  • *Globe DUO is limited to NCR and Cebu service areas only.  Meaning, the unlimited landline calls only apply to those service areas (e.g. if you register in NCR, you get unlimited calls within NCR only; the same logic applies to Cebu).  Unlimited Globe-to-Globe mobile phone calls only apply to those Globe subscribers who have also subscribed to the DUO service (by dialing a DUO mobile landline number because regular rates apply if you dial a Handyphone number).
  • The minimum subscription period is 90-days but you receive a reminder 3 days before every 30-days expire if you want to renew.  This kinda gets confusing unless you really track how many renewals you have made.  I’ve already suggested to Globe customer service to send a special text message 3 days before the 90-days expire because normally subscribers don’t track these things anymore.  Warning: If you have not met the minimum subscription period of 90-days and opt not to renew, you are slapped with a P1,200 penalty!  So make sure you use the service for at least 90-days.
  • If you do not renew after 90-days and decide to re-subscribe to the service again, the system gives you a new DUO number (which is kind of a hassle since you need to inform your contacts all over again).

I hope I was able to clearly explain the pros and cons of Globe’s DUO service.  It may not be for everyone, but I’m happy with it so far  as it gives me the extra freedom of being able to make crystal clear and free landline calls while on the go.  Not only that, my kids are smiling as they know they can easily reach me even if they have run out of load.

To subscribe:

Text “DUO MM ON” and send to 8888 and you will receive a notice if you wish to subscribe to DUO.  Once you’ve replied YES, you receive your new mobile landline number.

Note: You may leave a comment below for clarification / inquiry about the Globe Duo review. The instructions above is for Metro Manila Globe subscribers only. Please call 188 using your Globe Handyphone for more details if you are in Cebu or other service areas (in case Globe offers this service to more areas in the future).

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10 Comments Add your own

  • 1. Mike  |  April 20, 2009 at 3:00 pm

    Hmm.. Let’s say I register here in NCR and get a Manila number. Can I use it while traveling in Cebu/Davao for months at a time? Will I still be able to get incoming and make outgoing calls?

    Reply
  • 2. Gelo  |  April 20, 2009 at 5:59 pm

    You can still use your mobile to call anywhere but regular rates will apply. Your globe duo number is only active where you registered it.

    Reply
  • 3. Gemalen V. Bautista  |  April 22, 2009 at 2:07 am

    My first time seeing a promos like this. Its so fun and exciting.

    Reply
  • 4. Alana  |  May 26, 2009 at 7:09 pm

    can pldt landline plus call your duo landline number free of charge and vise versa?

    Reply
    • 5. hitabargain  |  May 26, 2009 at 11:10 pm

      PLDT landline plus to any number is not unlimited and depends on your remaining free minutes. But, Globe Duo to any landline including PLDT landline plus is unlimited (as long as both lines are within Metro Manila).

      Reply
  • 6. alana  |  June 3, 2009 at 8:53 pm

    someone subscribed to globe duo commented that it is almost impossible to call the virtual landline number of Globe duo from any PLDT landline. seems like there are interconnectivity issues unresolved as of the moment.

    as for the promo period ending July3, what excatly does it mean? after july 3 what happens to the rates of those currently subscribed?

    Reply
    • 7. hitabargain  |  June 6, 2009 at 1:15 am

      As per Globe’s customer service, they do not know yet if they will continue the service or change the monthly rate on July 3. However, if you subscribe on July 2, you may still avail of the P399/month offer for 3 months.

      Reply
  • 8. very frustrating!!!!  |  August 13, 2009 at 1:54 am

    im a prepaid subscriber and tried the one day promo for Php25 this morning. i was able to use the outgoing call (globe duo to local landline), but the incoming call feature from a LANDLINE was not working. the voice prompt said NOT IN SERVICE. i called 211 and reported the problem, and was asked to monitor within 24hrs.

    after 5 hours, i was able to receive an incoming call from a landline. but when i tried using the outgoing feature (to another landline number), ITS NO LONGER WORKING. seems like we cannot use BOTH incoming and outgoing features at the same time!! i don’t think this should be advertised as UNLIMITED, as obviously this is NOT.

    their customer service (its 211 and NOT 188) was also of no help.

    Reply
  • 9. RANDY  |  August 24, 2009 at 8:17 am

    yeah very frustrating! i subscribed for 1 month, thats 450 php. but i cant make an outgoing calls except for a bayantel numbers. ive already called 211 several timesand they told me that my problem is now being addrs but my subscrption will now almost expire but still i cant use the service. id rather use the pldt prepaid landline sim.

    Reply
  • 10. irene  |  October 13, 2009 at 2:14 am

    i really like this service from globe, no need to bring 2 phones which just adds weight to my already heavy bag! the line connection is also great. my friends and family from manila can call me anytime even if im in cebu from any globelines phone for free since its charged as local only! And you dont get cut off evry 10 or 15 mins! GLOBE DUO is just the best for me!

    Reply

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